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Why is Telstra customer service fundamentally broken?
You'd think an organisation the size of Telstra should have well-oiled processes. Yet, my experience shows you can't get an NBN service without micro-managing it yourself. Worse, Telstra's senior...
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Newly formed alliance aims to shine a light on Australia’s digital future
A new industry alliance has been formed with the aim of shaping and leading debate on the future of a digitally-enabled Australia and the country’s development of digital infrastructure beyond 2020....
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Retailers told to optimise sites for mobile ahead of Amazon arrival
As Australian online retailers brace for the arrival of online giant Amazon, a senior official of a global provider of cloud-based ecommerce solutions and services has advised locals to optimise their...
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Facebook likes children – well, any easy targets
Facebook has been targeting Australian children using algorithms to identify and exploit them through highly targeted advertising. The Australian newspaper’s Darren Davidson referred to a 23-page...
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EFA calls for 'universal' metadata warrants
Electronic Frontiers Australia (EFA) has added its voice to the calls for a tightening of the rules allowing access to telecommunications metadata. Last week, the Australian Federal Police admitted it...
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Labor slams AFP, silent on backing for metadata laws
The Australian Labor Party has termed the illegal accessing of a journalist's metadata by the Australian Federal Police as "shocking" and questioned why it was disclosed on a Friday afternoon when the...
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Some advertisers still keeping away from YouTube
Some advertisers who stopped using Google ads after these were placed on sexist, extremist and anti-Semitic videos are maintaining their boycott. But it is unclear how many of the 250-odd advertisers...
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OPPO A57 half the price for twice the features (first look)
OPPO’s new value, A57 smartphone shows that a $328 phone need not have too many compromises – if at all. The A57’s price sits squarely in iTWire’s paradigm for a mass market, sub $500 device but in...
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Telecoms consumer financial hardship guide gets a refresh
The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated. The second version of...
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VIDEOS: Samsung launches Bixby for S8 and S8+ in South Korea at last
Although Bixby is due to launch sometime this month in the US, and later this year in Australia, South Korea S8 and S8+ owners can now get the Bixby update. Samsung’s South Korean newsroom has...
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New open vCPE Solution for SD-WAN
Telecom network communications solutions provider Telco Systems and broadband and hybrid WAN supplier Silver Peak have teamed up to offer a new open virtual customer premises equipment package for...
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3D Binaural recording creates out-of-the-head sound
Sennheiser has released its AMBEO Smart headset for consumers that it claims is the world’s first binaural headset allowing you to record 3D spatial sound with a sense of depth, detail and realism....
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Australian firms lagging on EU data compliance: study
Many Australian organisations are unprepared to comply with the EU's General Data Protection Regulation that comes into force in a little more than a year, a study by data management company Veritas...
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Samsung testing self-driving software, not building cars
Samsung Electronics has received permission from the South Korean Ministry of Land, Infrastructure and Transport to test a self-driving car on public roads, but the company has denied that it is...
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macOS Dok malware eavesdrops on web traffic
A security vendor has discovered a new type of Mac malware that listens in to HTTP and HTTPS traffic. Revealed late last week by Check Point and dubbed OSX.Dok, the new malware was delivered as an...
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Apple to announce it has US$250b cash stash
Apple is scheduled to report its second fiscal quarter earnings overnight and the company will announced that it has more than US$250 billion in cash, most of it stashed outside the US. A number of...
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Melbourne IT acquiring digital marketing agency for $39 million
ASX-listed Web hosting and domain registrar company Melbourne IT is paying $39 million to acquire digital marketing agency WME Group and subsidiary brands Nothing But Web and Results First. The...
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Gruden signs PayPal deal for payments start-up
Technology agency Gruden has made a deal with online payment provider PayPal so that its MobileDEN platform can process payments through the latter. A statement from Gruden said that the 6.7 million...
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Android update fixes more than 100 vulnerabilities
The 5 May 2017 security patch fixes more than 100 vulnerabilities – Google is serious about Android security. The catch 22 is whether you will get these updates over the air (OTA) from your telco in a...
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emt Distribution signs Airlock Digital
SA-based security distributor emt Distribution has added Airlock Digital's application whitelisting products to its portfolio. Application whitelisting is the first item on the Australian Signals...
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