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Alcatel-Lucent Enterprise appoints sales chief for Asia Pacific
Alcatel-Lucent Enterprises (ALE) has expanded its Asia Pacific management team with the appointment of Pierre Samson as vice president of Sales for the region. Samson, with 12 years in the ICT...
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Yahoo! chief Mayer will get US$23m to walk after deal
Yahoo! chief executive Marissa Mayer will leave the company after its deal with Verizon is completed, but will be handsomely compensated with a payout of US$23 million. Board member Thomas McInerney...
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Aussies have little faith in govts' use of tech: study
Few Australians have faith that governments at any level can use technology competently to deliver services to the people, a study claims. The Australian Information Industry Association said on...
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NBN Co spins, to plant idea that upgrade was 'planned'
The NBN Co is back with another round of "facts", something in the same vein as those its chief Bill Morrow was spouting a few weeks back. Whenever the taxpayer-funded company comes up with these...
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Chorus must keep UBA service congestion free, says NZ Commerce Commission
New Zealand’s competition enforcement and regulatory agency, The Commerce Commission, says the country’s largest telecommunications infrastructure provider, Chorus, should upgrade its capacity as needs...
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Xero says machine learning automation will ‘transform’ accounting
Accounting software provider Xero has launched a new machine learning automation system that it claims will “transform” the accounting practices of small businesses and their partners and save them...
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Australian PC market down, but not way down
PC shipments in Q4 2016 in Australia totalled 1.12 million units (Windows and MacOS desktop and notebook), a year-on-year decline of 3.2%, according to International Data Corporation (IDC) in its Asia...
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Virtual VOI – coming to a mortgage near you
Virtual verification of identity (VOI) for online mortgage applications became a reality with the launch of e4’s new VOI app for mortgage providers and consumers. HashChing, an Australian online...
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RPA firm Troovo makes gains in travel industry
The head of Australian robotic process automation company Troovo says it is gaining traction in the travel industry and other high-volume transaction industries. Kurt Knackstedt told iTWire that the...
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8 steps to more customer-centric IVR
IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes? Contact centre managers are under...
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Adam Judd joins F5 as APAC sales chief
Global application delivery networking provider F5 Networks has appointed 25 year ICT industry executive Adam Judd as senior vice president, sales for the Asia Pacific region. Judd, who will report...
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Telstra, O3b partner on satellite broadband for Newcrest goldmine
Telstra has secured a multi-year contract to provide high-speed broadband services via satellite to Newcrest Mining’s Lihir gold mine in Papua New Guinea. Under the contract Telstra and satellite...
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Vodafone voice services back for some, not for others
Vodafone has issued contradictory messages about its voice services that were affected across the country from 10.30am on Wednesday. The company said on Twitter that the problem had been fixed by...
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SaaS may become the only model for continuous innovation
Cloud platforms and Software-as-a-Service (SaaS) models have been a massive success story Subscription-based everything-as-a-service is becoming the new standard, perhaps soon the only option. Gartner...
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Is Sales as a Service the new SaaS?
A Melbourne-based IT solutions provider is replacing its in-house salespeople with SalesTribe's Sales as a Service. IT solutions provider eBlueprint has turned to Melbourne-based SalesTribe's on-demand...
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The rise and role of 3D printing in education
One of the fastest adopters of 3D printing technology is schools but poor choices of equipment, lack of investment in teacher training, cost control, and poor IT administration can lead to less than...
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The evolution of enterprise content management
At the Australian Local Government Association, national general assembly, Paul Fletcher, Federal Minister for Urban Infrastructure, gave a speech supporting the need for innovation to drive...
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Rent claims industry-first NBN property status reports
Rent.com.au, the website dedicated to rental property in Australia, is claiming an industry first with the launch of NBN status reports for all its property listings showing the availability of the...
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SA Govt turns to batteries to power state
In the wake of the State’s energy supply problems the South Australian Government has opened a two-week Expression of Interest period to attract national and international companies interested in...
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Tech, digital disruption poses consumer advocacy challenges, telcos face...
The consumer watchdog chief Rod Sims says new technology and digital disruptions pose new challenges for the ACCC, not least of all the importance of ensuring robust consumer advocacy continues to play...
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