Samsung Note7 customers of New Zealand telco Spark are receiving $100 girft cards on the return of their Note7 phones to a Spark store.
The gift cards are not restricted to Spark stores and can be spent on whatever the customer decides.
Spark CEO of home, mobile and business, Jason Paris, says the gift is a gesture acknowledging the disruption customers have faced and any stress it caused.
“We’re hugely grateful for our customers’ patience throughout this process and we hope this gift, which they can use in whatever way they like, will go a little way toward showing how much we’ve valued their cooperation.
{loadposition peter}“We’ve been communicating directly with each of our Note7 customers throughout this process, so this is a way of completing the exchange on a good note.”
Paris says that customers who have already returned their Note7 devices, and those who swapped their first Note7 for another device, will also receive a $100 gift card.
“The gift will be posted to any customer of ours who has or will return their Note7, whether in the first recall or the current one.”
Spark Note7 customers who return their devices are entitled to a full refund of the amount they have paid for their Note7, including the option to swap for another device, receive the refund as a Spark account credit, or receive the refund into their bank account.