ShoreTel beefs up ANZ management with restructure of business

The new appointments form part of ShoreTel’s strategic transformation focusing on scaling its cloud services, while continuing to support the company’s traditional onsite business.

With the appointments, ShoreTel’s ANZ business has been re-structured into four business units – channels, client sales, service design and activation, and customer success – and the company says it will continue to be supported by in-country marketing, finance, infrastructure and engineering teams.

Craig Howe has been promoted to Manager Channels, ANZ, Richard Ruth, formerly Managing Director of M5 Networks Australia, has been appointed Client Sales Director, ANZ, John Jackson, Manager Service Design and Activation, ANZ now leads ShoreTel’s technical design and delivery team that is responsible for assisting partners and their customers with solution architecture for both onsite and cloud-based UC projects, and Bradley White has been appointed Manager Customer Success, ANZ

{loadposition peter}The four new management appointees are reporting to Jamie Romanin, ShoreTel’s managing director, ANZ.

Frederic Gillant, Vice President of Asia Pacific at ShoreTel said the company’s re-organisation “establishes a great platform for continued growth in ANZ,”  and “with an increased focus on cloud-based offerings, the key to future success will be on service experience and business outcomes – in delivering on both the expectations of our partners and our customers in the region.”

Gillant says 2016 was a “significant growth year for ShoreTel Australia” including “noteworthy increases in its business, its local headcount and Australian partner numbers”.

During this year ShoreTel expanded its physical presence across the eastern seaboard with offices in Sydney, Canberra and Melbourne, and has also established a local engineering and technical support centre to cater for, what it says is, the growth in cloud communications business.