South Australia’s City of Mitcham local council has implemented an enterprise software solution from TechnologyOne as part of its shift towards an improvement in customer services.
The local government authority has implemented the whole of organisation solution to replace paper-based work orders with smart mobile devices and to achieve productivity and efficiency gains it says were previously not possible.
City of Mitcham’s chief executive Matt Pears said one of its key business goals is to constantly improve the way it does business for its community.
“To deliver efficiencies and better meet the needs of our customer, we needed a system that would provide a foundation from which we could build from.
{loadposition peter}“This technological transformation allowed our business to work together to centralise systems, processes and data to improve our key processes across the organisation.
“It has fostered the development of a strong culture focused on improving customer service within the organisation. This is a crucial step in our journey to continually drive change and improve customer service.”
TechnologyOne chief executive Edward Chung said the company’s “deep understanding of the local government sector enables it to focus on transforming both its customer’s experience, and that of its customer’s customer”.
“We want to empower councils to enhance their customers’ experience. By partnering with us, our customers can focus on delivering services to the community, rather than the supporting technology.”
Matt Pears said that the partnership with TechnologyOne will play an important part in the council’s organisational shift towards customer centricity and digital transformation.
“We certainly wanted to choose software that would be able to meet our future direction. Whether that’s in two years, five years or ten years, we wanted to partner with a software provider that would be able to meet that digital future.
“One of the key things for us is the partnership approach we’ve taken with TechnologyOne. That collaborative approach and close working relationship has been critical to our success so far.”
Chung said the project exemplifies collaboration at its best. “We were able to pull together a complex solution which met Council’s expectations and delivered on budget.”