Customer experience and contact centre vendor Genesys has appointed Tony Winterbottom as principal for its ANZ government practice.
"In today's digitally-driven world, government agencies are required to deliver a level of service that involves speed, accuracy and efficiency whilst complying with the fast-changing legislations that abide the public sector," said Genesys Australia and New Zealand vice president Gwilym Funnell.
"With more than 20 years of experience in IT, marketing and government sectors across Australia, New Zealand and global markets, Tony brings a wealth of experience to Genesys. With significant growth opportunities for Genesys as well as our government clients, his appointment comes at an opportune time."
Winterbottom joins Genesys from Teradata, where he was executive account director for major government accounts.
{loadposition stephen08}He previously held executive sales, marketing and product development roles at organisations including Sekisui House, Defence Housing Australia and CalComp.
"I'm thrilled to join Genesys where I'm surrounded by incredible talent, great ideas and strong initiatives for the future of our government customers. Our clients are beginning to realise the benefits of digital transformation agendas, and I'm excited to help the public sector elevate their CX offerings to meet the ever-evolving needs of their customers while delivering the strongest ROI possible," said Winterbottom.
"End users expect a seamless experience on any communication platform - be it via live chat, phone or in person. But the broad audience that government clients need to reach, combined with the rapid adoption of new technologies makes this a challenge. Effectively, every new app, device and communication channel brings an added layer of complexity to contact management systems."
Genesys' public sector customers include Australia Post, the Department of Immigration and Border Protection, the Department of Human Services and the Australian Taxation Office.