Telstra is dropping the charges for users of its silent line service.
The service — which currently costs a monthly fee of $2.93 — will be free from 18 February.
The telco says removing the monthly charge will make privacy with more accessible to its customers.
Telstra executive Vicki Brady says currently, customers who want to keep their details out of the White Pages and online directories can request a silent line — via the 24/7 app or My Account facility — and pay a monthly fee of $2.93.
{loadposition peter}“Technology is fundamentally changing the way we communicate at home, in the office and socially,” Brady says.
“At Telstra we’re investing in new technology and digitising our processes to transform not just the way we do business with our customers, but also our products and services.
“With new technologies we’ll be looking to make changes to some of our traditional products, and the first of these is the silent line service.
“Protecting our customers’ privacy is paramount to Telstra and providing tools to protect telephone numbers and addresses is part of what we do to help. We understand privacy is important to all our customers, and that some Australians choose a silent line for a multitude of reasons, including personal safety.”