Disability services provider VisAbility is to deploy Promapp cloud-based business process management software to replace manual processes and procedures where knowledge has, until now, been stored in paper-based, Word or Visio files.
Operating with a headcount of more than 120, many working remotely, VisAbility will deploy Promapp to facilitate user access to centrally stored process information. All departments from client services, finance, IT and HR will eventually use Promapp but the organisation’s professional therapy and support services will be its initial beneficiaries.
Kary Macliver, executive manager client services at VisAbility, says Promapp will support the organisation’s strategic objective of investing in appropriate technologies that deliver on its ongoing transformation to offer innovative and contemporary services.
It will replace manual processes and procedures where knowledge has until now been stored in paper-based, Word or Visio files.
{loadposition peter}“Right now, we have many staff who are good at what they do but typically have the process IP that we require to manage a process in their heads. If our staff move on, we need to be able to pass their knowledge on to new staff,” Macliver says.
“Ultimately, we need to be able to leverage the process IP we capture daily and place this in a format that can be easily accessed and understood by different teams and new employees.
“At the same time, the external environment is changing, and under the Australian National Disability Insurance Scheme, clients will have a greater say in the services they require. We need to be able to provide consistency in service and process wherever our clients may reside and then be able to comply with legislation as it comes into force, and handle any change as it is updated.”
Macliver says VisAbility was looking for a business process management solution which would be easy to use among different departments. It also wanted to have the flexibility to embed documents within a process and, with the rapidly evolving legal and compliance environment in which it operates, required its processes to be responsive and easy to update.
“Promapp ticked all the boxes for providing VisAbility with the flexibility to scale as well as being easy to use, lacking complexity and affording a staged deployment. At the same time, we were impressed with its results and return on investment achieved at a similar not for profit organisation,” Macliver says.
Approximately 25% of VisAbility’s clients live in regional areas of Western Australia, with its services provided from a main office in Victoria Park, Perth, and through regional offices located in Albany, Bunbury, Geraldton and Mandurah, and through visiting service programmes in other rural areas of the state.