WA-based Geographe Enterprises has selected Promapp to deploy its cloud-based process management software across its Australian operations.
Geographe manufactures from a catalogue of more than 15,000 parts delivered to more than 400 clients annually. It provides OEM replacement and enhanced parts for global household names, including Caterpillar, Komatsu, Atlas Copco, Sandvik – Tamrock, Liebherr, and Hitachi with the aim of providing a "one-stop shop" approach and keeping switching costs to a minimum.
The deployment of quality processes within its manufacturing plants in Australia, Africa and South-East Asia has resulted in longer life spans of its enhanced products which provide less downtime, significant cost savings and increased productivity
Holly Hyder, corporate development at Geographe, said, “Our focus as an organisation is on excellence, delivering innovation, value and quality. We have a quality system focused on the production side of our business but it wasn’t suitable to scale in its current state across our diverse operations. What we wanted was a business process management solution which would create more visibility for staff and give them control to identify and act upon process improvements. “
{loadposition ray}“We looked at various project and training solutions but they were unable to provide the feature functionality which would enable staff to review and then improve upon a process. When we looked at Promapp, we were impressed with its feedback functionality and its rich set of intuitive features. Being cloud-based, Promapp would also enable both teams and individuals to review and act upon processes wherever they may be located.”
Following a review of its strategy and in conjunction with a wider aim of digitalising the business, Geographe wanted to extend the use of quality and business improvement from the manufacturing plants to create a culture of continuous improvement across both its warehousing and distribution facilities located in Perth, Bunbury, Townsville, Mackay and the Hunter Valley as well as across its entire sales and management operations. The organisation required a standardised approach to capturing processes, improving process accessibility and enabling process ownership.
At the same time, Geographe needed to replace processes stored in static procedural documents either on shared drives or on the company’s intranet which were open to misinterpretation and difficult to update. The aim was to create a process knowledge base that would be easy for business teams to use and avoid potential process failures.
Geographe will deploy Promapp in a phased rollout later this year. Once fully implemented, Promapp’s modular functionality, including its business improvement, risk and compliance, and quality assurance feature support, will provide Geographe with a more centralised approach and an enhanced facility for reporting on the status of processes, improvement actions and risks.
“Our process champions will be able to link controlled documentation directly to actual activities in processes and monitor the updating of policy, form and guide-type documentation automatically. This will assist with improving effective quality management which remains central to our operations,” said Hyder.