Promapp business improvement software deployed by Frankston council

The Promapp deployment will support the streamlining of council operations by enabling the council to capture processes and improvements, and its shareable process knowledge functionality will enable teams to control and manage a process themselves as well as measure performance, control operations, and perform analysis to drive performance improvement.

“As a council our mission is to lead and govern a connected community and deliver services and infrastructure which promote the quality of life for our current and future generations. In order to support these aims, the development of a business improvement strategy underpinned with a culture of process improvement will be critical,” Martha Eccles, co-ordinator systems and business architecture, Frankston City Council said.

“We liked Promapp for its simplicity, ease of use and the fact that it is visually appealing. It will enable us to map current processes and put time and costs against an individual process.  In a rate capping environment, it’s now more important than ever to identify ways to deliver high quality services for our residents in more efficient and cost effective ways.” Eccles said.

{loadposition peter}Eccles said until recently, the council had been using processes “inconsistently across the organisation with no overall focus on standardisation across its operations”.

“The council’s current business improvement review, supported with Promapp, now aims to propel the capability of staff to improve the ownership of process, through first understanding the process and then working to improve it.”

The decision by Frankston City Council to deploy Promapp also comes at a time when councils face ongoing cost shifting by the Victorian and Australian Governments to the entire Victorian local government sector.

And, the Victorian Government recently implemented a rate capping policy preventing councils from raising rates by more than inflation.