Avis Car Rental Australia has launched an enhanced mobile app which the company says puts travellers renting in Brisbane and Adelaide in complete control of their car hire experience from start to finish, through use of their smartphones.
Avis says with the enhanced functionality of the app, travellers enrolled in Avis Preferred, the company’s express rental/ programme, will be able to access a “streamlined and convenient car rental experience”, with many of the traditional rental processes now being managed via the mobile app.
Managing director of Avis Australia, Kaye Ceille, says with the enhanced app customers will be able to:
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• Set up and modify preferences and choose to receive push notifications for the best Avis experience;
• Know when their car is ready and its exact location to save valuable time;
• See the details of the rental on one screen including the dates of rental, make and model of the car;
• View, confirm or edit details as needed;
• View the rental agreement instantly; and
• See a full itemised receipt.
Avis says the enhanced app provides customers with greater freedom of choice, including exchange of a car for another within the same car group, upgrading of the car to one in a higher car group and extension of the rental directly on the app.
According to Ceille, the app “revolutionises the way people hire cars in Australia”.
“Today’s savvy travellers want the ease and convenience they get with other mobile apps, whether they be banking, shopping or other services.
“We worked closely with our customers to design the new rental process around their needs and wishes, and the result is an app experience that is more convenient, quicker and more personalised.
“When we launched this product in the United States, we learned that customers really enjoyed the ability to view available cars in real-time and exchange or upgrade their assigned car before arriving, or while at the car park. Customers also appreciated the ability to confirm, cancel or extend reservations and view their rental agreements at any time.”
The enhanced functionality is available for Avis Preferred members via the Avis mobile application for devices on the iOS and Android platforms.